Rethinking Hospitality Operations Through AI Integration While Preserving the Human Experience at Scale

Hospitality has long been defined by human interaction, but the systems that support those interactions have undergone continuous change. Arran Campolucci-Bordi, owner of Casa Italia, established 50 years ago in Liverpool, UK, frames this evolution through lived experience, tracing a path from handwritten reservation books to digital booking systems and now toward AI-driven operations. In […]

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